Shipping policy

Shipping Policy

Effective Date: [DATE]

Thank you for shopping with HMS BANARASI. We are committed to delivering your order safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within [1-2 business days] after successful payment confirmation.

Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day.

During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure secure and reliable delivery across India.

Currently, all orders are shipped using our standard shipping service through reliable logistics partners. The most suitable courier will be selected based on your delivery location to ensure safe and timely delivery.

3. Shipping Charges

We are pleased to offer FREE shipping on all orders across India.

  • ✅ Standard Shipping: FREE
  • ✅ No Minimum Order Value Required
  • ✅ No Hidden Shipping Charges

The final amount displayed at checkout is exactly what you pay—there are no additional shipping fees.

4. Delivery Timeframes

We strive to deliver your orders as quickly and safely as possible. Estimated delivery timelines are as follows:

  • Metro Cities: 5–7 Business Days
  • Other Cities & Towns: 5–7 Business Days
  • Remote Locations: 7–10 Business Days

Please note that these are estimated delivery timelines and may vary due to factors beyond our control, including courier operations, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.

While we make every effort to ensure timely delivery, occasional delays may occur. If your order is significantly delayed, our customer support team will be happy to assist you.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Your tracking number
  • Courier partner details
  • Tracking link (where available)

You can use the tracking information to monitor your shipment's progress until delivery.

6. Delivery Delays & Issues

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Courier operational delays
  • Incorrect or incomplete shipping information
  • Restricted delivery areas

If your order is significantly delayed or you experience any delivery issues, please contact our customer support team. We will work with our logistics partners to assist you as quickly as possible.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if an order needs to be re-shipped.

If you notice an error in your shipping address, please contact us immediately after placing your order.

8. Damaged or Missing Packages

If your order arrives damaged or appears to have been tampered with:

  • Take clear photographs of the package before opening it.
  • Contact us within [2-DAYS] of delivery.
  • Include your order number and supporting photographs.

We will investigate the issue and provide an appropriate resolution in accordance with our policies.

9. International Shipping

Option 1 – If You Ship Internationally

We proudly offer international shipping to selected countries.

Please note:

  • Delivery timelines vary by destination.
  • Shipping charges are calculated during checkout.
  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities.
  • Customs clearance procedures may result in additional delivery time.

Option 2 – If You Currently Do Not Ship Internationally

At present, we ship only within India.

We look forward to expanding our international shipping services in the future.

10. Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

HMS BANARASI

Email: hmsbanarasi@gmail.com

Phone: 8417039009

Business Hours: [Monday–Saturday, 10:00 AM – 7:00 PM IST]